Current Tenant Maintenance
All non-emergency Tenant maintenance requests must be submitted through your online tenant portal or in writing. Our maintenance will reply during normal operating hours. Please allow for extra response time if your request is submitted on a weekend. If you are experiencing a maintenance emergency outside of our operating hours, please call the main office number 970-689-8803 and carefully listen to the prompts. This will direct you to emergency vendors. A maintenance emergency is defined as anything relating to the property under the lease that is threatening to life, health or the integrity of the property. The following are examples of a maintenance emergency: Flooding, broken pipe, sewage back-up, gas odor, or furnace out (if below 45 degrees). These are the basic calls that may constitute an emergency. (Please call 911 for fire, police and medical emergencies.)
The following are not considered emergencies: annoying noise, minor leak, refrigerator out, locking yourself out of the house, clogged toilet or drain (if you have more than one toilet), no hot water, power or gas off, A/C not working, oven not working and pest control.
*Please Note – Any repairs or maintenance which Landlord authorizes and agrees to pay for, shall be paid for or reimbursed by the Tenant if it is later determined that such repairs or maintenance were authorized by Landlord due to inappropriate actions or misinformation by the Tenant.
All tenants – please submit maintenance requests through your online portal AppFolio- Tenant Portal
Maintenance Troubleshooting +
Do you have a non-emergency maintenance issue? Please review the following troubleshooting guide which may resolve your issue. If this does not help you, please login to your tenant portal to submit a maintenance request and fill in all the necessary information. You can also fill out a maintenance request form in our office or email us directly at email@example.com .
When you submit a maintenance request, leave your name, phone number, address and specific description of the problem. Be specific when describing the problem: when did it start, how severe is it, has it been addressed in the past, etc. Leave the best number to contact you. Please be prepared to wait 24-48 business hours to receive a response from our maintenance team. Tenants are responsible for securing any pets that the vendor may encounter on their visit to the property. Unless it’s an emergency, My House maintenance team will do our best to notify you of the scheduled repair(s).
Maintenance Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.
The following are examples of a maintenance emergency: Fire, flood, broken pipe, sewage back-up, gas odor, or furnace out (if below 45 degrees).
These are the basic calls that may constitute an emergency. If you have a situation other than these, please submit your request in writing/on your portal. If after hours, call the main office number carefully follow the prompts (970-689-8803).
Caution: If you claim you have an emergency and one does not really exist, you will be charged back the cost of having someone respond. Please do not call in an emergency unless one really exists.
The following are not considered emergencies: annoying noise, minor leak, refrigerator out, locking yourself out of the house, clogged toilet or drain, no hot water, power or gas off, A/C not working, oven not working and pest control. My House, Inc. is not responsible for loss of food, alternative lodging, or damages to persons or property of the tenant or his/her guest due to fire, theft, pests, water damage, wind, and/or other casualty caused by the condition of the premises.
General Maintenance, Care, and Troubleshooting:
Batteries: Tenants are responsible for keeping fresh batteries in smoke and carbon monoxide detectors. Press the test button or test monthly.
Garbage Disposal: Garbage disposals are designed to grind up organic material only. Banana and potato peels, artichoke leaves, celery stalks, flower stems, coffee grounds, egg shells, bones or any item that is tough should not be put in a garbage disposal. NEVER put plastics, glass, aluminum foil, paper, or grease into your garbage disposal. You should always run water for 10 seconds before, during, and 10 seconds after starting your disposal.If your disposal is not working, turn it on. Do you hear a buzz? If you do not hear a buzz open cupboard, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn disposal off. You may contact our maintenance team for advice on how to safely unjam a disposal. If we service the disposal, and the following steps have not been taken, Tenant may be billed back for the expense.
Plumbing or Fixtures Leak: Turn off water at supply line under sink, behind toilet, or at water heater, then submit a maintenance request.
Toilet is clogged: Plunge and test. If the toilet is over-flowing, please turn off water-shut valve behind toilet and mop up any excess water. If this is the only toilet and it is still clogged, please submit a maintenance request. (Some clogs may be subject to tenant charge back.) Many homes and apartments now have low-flow toilets. We strongly recommend that you keep a plunger on hand. Low flow toilets tend to clog or back up if too much paper etc. is flushed. Never put sanitary napkins, diapers, handy wipes, napkins or paper towels down the toilet.
Pests: My House does not provide normal pest control treatments as a part of the lease agreement.
Drains Are Clogged: Avoid letting hair, grease, or other foreign objects go down the drain. Be sure to scrape all dishes of excess food before loading them into the dishwasher. After bathing make sure to remove any excess hair left in the drain catcher to help avoid clogs. Hardware stores will also carry “hair catchers” to place in sinks and tub drains to help keep drains free of hair. Drano® and other drain cleaners should never be pour down any drains or toilets. These products are corrosive to the sewer lines.
No Electricity: Check to see if the whole area is without power. If it is out in the entire area or home, please contact the local electric company first. Check to see if a circuit breaker is tripped. To reset a tripped breaker, move the switch all the way to “OFF” position, then all the way back to “ON” position. No power to plugs or switches: Check and reset all GFI (Ground Fault Indicator) outlets located in all areas of your house (kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.
Light not working: Check light switch, check light bulb. Tenants are responsible for bulb replacement.
Dishwasher Won’t Drain: Clean food out of bottom of dishwasher, check for any obstruction, and possible clog at disposal. If dishwasher grinds or no water is coming in, turn off and submit a maintenance request.
Refrigerator Problems: Check if thermostat in refrigerator is set correctly. Make sure door is closing completely.
Stove not working: Make sure the stove is plugged in and check all breakers. If the burner coil is not working, make sure it is in socket correctly.
Weatherization: Disconnect water hoses from spigots to prevent freezing. Make your is turn up sufficiently to prevent freezing.
Exterior: Wood Decks and Porches Potted plants and flowers add beauty and appeal to the property. If you have planters or pots, please put “feet” under them so that they are raised up off the deck to allow for air flow beneath the pot, and to prevent water run-off from rotting the deck. If moss starts to build up, scrub off with bleach and water mixture. Patio, porches and decks keep clean and free of clutter.
Lawn and Shrubbery: Maintenance Landscaping includes mowing, edging, watering, trimming or shrubbery and trees, and all facets of yard care. Grass shall not exceed 6 inches. Weeds shall be kept out of yard and flowerbeds. No shrubs or trees will be removed or planted without written permission. Tenant shall remove all debris/litter/garbage from premises promptly and keep all vehicles off the lawn. Other than for winterization purposes, sprinkler timers should never be turned off. Brown spots from lack of water and any loss of lawn will become the tenant’s responsibility.
General Cleanliness: It is important to keep your unit in a clean and sanitary condition. Take your trash out immediately to appropriate containers. Do not leave trash outside your doors. These will attract bugs and unwanted pests. Always discard cigarette butts in proper containers, never the ground.
Carpet Care: Carpets should be vacuumed at least once a week to remove the dirt from the carpet and to help keep the pile erect. Heavy traffic areas require more frequent vacuuming to eliminate the coarse particles that can act as abrasive on the fiber. You must have a motor driven brush and beater type of vacuum cleaner if the home you rent has carpet. Before moving in the carpets were professionally cleaned. My House will have them professionally cleaned upon move out, in accordance of the lease agreement.